Reference

Your Rights and Our Obligations on maxwin500

Every account on maxwin500 operates under a clear set of terms — what we collect, how we protect it, and what you can ask us to change or remove.

Account Data RightsDANA, OVO, GoPay Transaction RecordsCookie & Session PolicyContact Paths for Legal RequestsIndonesia-Applicable Terms
maxwin500 Your Rights and Our Obligations on maxwin500
DATA & SECURITY HANDLING

What We Do to Protect Your Account and Data

Security on maxwin500 runs at the account level, not just at the network edge. Every login triggers a session token tied to your device, and any new device login prompts an OTP verification step to your registered number. We keep cookie data only for the duration needed to maintain your session and remember your payment method preference — whether that is DANA, OVO, or GoPay — so you are not re-entering details every time. Data retention follows the minimum period required for financial and operational records, after which inactive account data is scheduled for removal.

Session Security Each login generates a unique session token. New device access requires OTP verification to your registered number, preventing unauthorised account entry even if credentials are exposed.
Cookie Management We use session cookies to keep your payment preference — DANA, OVO, or GoPay — saved between visits. You can clear these from your browser settings at any time without losing your account.
Data Retention Policy Transaction records and account data are held for the minimum period required under applicable financial rules. After that window, inactive records are flagged for scheduled deletion.
Correction and Deletion Rights If any data we hold is wrong, contact support with your account ID and the specific record in question. Verified correction or deletion requests are processed through our compliance workflow.
LEGAL CONTACT PATHS

How to Reach Us for Policy and Account Questions

For legal queries — data access requests, account closure, transaction disputes tied to DANA or OVO, or questions about how your information is used — our support team handles these through three direct channels. Players in Makassar and across Indonesia reach our team the same way, with no regional queue difference. We aim to respond to legal and account-related requests within one business day.

Team online

Live Chat

Open the chat widget inside your account dashboard. Available around the clock for account, payment, and legal questions including DANA and OVO transaction disputes.

Email Support

Send your data access or account closure request by email. Include your registered account ID so we can locate your records and verify ownership before responding.

In-Account Help Centre

Log into your maxwin500 account on mobile or desktop browser, then navigate to Help. Documented steps for data requests and GoPay transaction queries are listed there.

Common Questions About Your Rights on maxwin500

These are the questions we receive most often from account holders about how our legal terms work — covering data access, cookie use, payment records, and what happens when you close an account.

We collect your registration details, login credentials, and transaction records linked to your DANA, OVO, or GoPay wallet. Session and device data is also logged for security verification purposes.

Yes. Contact our support team via live chat or email with your account ID. We verify ownership first, then provide a summary of held data through our compliance review process.

Send a deletion request through our support email or live chat. After identity verification, we process account closure and schedule your personal records for removal within the retention window.

Payment records are retained for the minimum period required under applicable financial rules. You can request a transaction summary at any time by contacting our support team directly.

We use session cookies to keep your login active and remember your payment method preference. You can clear or block cookies from your browser settings; this does not affect your account data.

Yes. Access to our platform depends on local law and is available only in regions where it is permitted. We do not make eligibility claims beyond what applicable regulations in your region allow.